PECB ISO/IEC 20000 Lead Auditor Course in Islamabad In Pakistan (Rawalpindi, Peshawar)
PECB ISO/IEC 20000 Lead Auditor Course in Islamabad
Why should you attend?
The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.
Who should attend?
Auditors seeking to perform and lead a Service Management System (SMS) certification audits
Managers or consultants seeking to master a service management system audit process
Individuals responsible for maintaining conformance with SMS requirements
Technical experts seeking to prepare for a service management system audit
Expert advisors in service management
Learning objectives
Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000.
Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks.
Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011.
Learn how to lead an audit and audit team.
Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.
Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.
Educational approach
Lecture sessions are illustrated with practical questions and examples.
Practical exercises include examples and discussions.
The participants are encouraged to intercommunicate and engage in discussions and exercises.
Exercise questions are similar to the certification exam questions.
Prerequisites
A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of audit principles.
Course agenda
Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000
Day 2: Audit principles, preparation and launching of an audit
Day 3: On-site audit activities
Day 4: Closing the audit
Day 5: Certification Exam
Examination
The “PECB Certified ISO/IEC 20000 Lead Auditor” exam complies with the PECB Examination and Certification Program (ECP) requirements. The exam covers the following competency domains:
Domain 1: Fundamental principles and concepts of a Service Management System (SMS)
Domain 2: Service Management System (SMS)
Domain 3: Fundamental audit concepts and principles
Domain 4: Preparation of an ISO/IEC 20000-1 audit
Domain 5: Conducting an ISO/IEC 20000-1 audit
Domain 6: Closing an ISO/IEC 20000-1 audit
Domain 7: Managing an ISO/IEC 20000-1 audit program
In case the candidates fail the exam, they can retake the exam within twelve months following the initial exam for free.
*Note: This applies only to the candidates who have attended the training course.
Certification
After successfully passing the exam, you can apply for the credential shown in the table below. You will receive the certificate once you comply with all the requirements related to the selected credential.
To be considered valid, audits should follow best audit practices and include the following activities:
Audit planning
Audit interview
Managing an audit program
Drafting audit reports
Drafting non-conformity reports
Drafting audit working documents
Documentation review
On-site audit
Follow-up on non-conformities
Leading an audit team
General Information
Certification and examination fees are included in the price of the training course
Participants will be provided with the training material containing over 450 pages of explanatory information and practical examples.
An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the course.
we are offering this diploma course in Distance Learning mode of studies. As we have got a lot of requests from students and professionals working abroad, not having enough time to complete these courses on a regular mode of study due to Jobs or Academic qualifications.No doubt this is also a good opportunity to those who want to improve their CPD (Continous Progress Development).We are approved/affiliated with SECP, RCCI, National Training Bureau, Trade Testing Board, Skill Development Council, Professional Skill Science Course, Skill Development Association, Trade Testing Professional Council, IQRA Educational Council, Professional Skill Educational Council, Awarding Body for Qualifications & Certifications the United Kingdom. World Safety Organization (WSO-USA), IOSH, NEBOSH, International Association of Safety Professionals IASP-USA, IPQI-USA, CIEH (Approved center No. ORG02148), IIRSM, CAB-QC Canada, PECB Canada, United Kingdom Association of Professionals UK, Innovative Certifications Registrar ICR International & Training Accreditation and Certification Organization (Traccert Canada). So we have now got approval from different organizations for these Distance Learning Programs. For Quality Education systems now Inspire Institute of Technologies Pakistan Private Limited is a Compliant & Certified ISO 9001:2015 (414173) organization. This qualification has been accredited onto the Regulated Qualifications Framework (RQF).
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