PECB Lead Customer Satisfaction Manager Course in Islamabad Why should you attend? Lead Customer Satisfaction Manager training enables you to acquire the expertise to support and lead an organization and its team to successfully understand, monitor, In Pakistan (Rawalpindi, Peshawar)
PECB Lead Customer Satisfaction Manager Course in Islamabad
Why should you attend?
Lead Customer Satisfaction Manager training enables you to acquire the expertise to support and lead an organization and its team to successfully understand, monitor, measure and manage customer satisfaction based on ISO 10004. During this training course, you will also gain comprehensive knowledge of the best practices of Customer Satisfaction and be able to effectively apply them in an organization to meet and/or exceed customer expectations.
After mastering all the necessary concepts of Customer Satisfaction, you can sit for the exam and apply for a “PECB Certified Lead Customer Satisfaction Manager” credential. By holding a PECB Certificate, you will be able to demonstrate that you have the professional capabilities and competencies to effectively manage customer satisfaction in an organization.
Who should attend?
Managers or consultants seeking to master their skills to support an organization during the implementation of a Customer Satisfaction Management framework based on ISO 10004
Professionals responsible for the effective management of customer satisfaction within an organization
Expert advisors seeking to gain comprehensive knowledge of the key principles, concepts, and methods of monitoring and measuring Customer Satisfaction
Customer Satisfaction Management team members
Learning objectives
Acknowledge the correlation between ISO 10004 and other standards and regulatory frameworks
Master the concepts, approaches, methods and techniques used for Customer Satisfaction Management
Learn how to interpret the ISO 10004 principles and guidelines in the specific context of an organization
Acquire the expertise to support an organization to effectively manage and monitor Customer Satisfaction based on best practices
Educational approach
This training includes the theoretical and practical aspects of Customer Satisfaction Management (CSM)
Lecture sessions are illustrated with case study examples
Practical exercises are based on a case study and are followed by group discussions
Practice tests are similar to the Certification Exam
Prerequisites
A fundamental understanding of ISO 10004 and comprehensive knowledge of Customer Satisfaction Management.
Course agenda
Day 1: Introduction to ISO 10004 and quality management guidelines for monitoring and measuring Customer Satisfaction
Day 2: Plan Customer Satisfaction Management
Day 3: Manage Customer Satisfaction
Day 4: CSM maintenance, continuous improvement and preparation for a certification
Day 5: Certification Exam
Examination
The “PECB Certified Lead Customer Satisfaction Manager” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:
Domain 1: Fundamental principles and concepts of Customer Satisfaction Management
Domain 2: Customer Satisfaction Management framework
Domain 3: Planning CSM based on ISO 10004
Domain 4: Managing CS based on ISO 10004
Domain 5: Performance evaluation, monitoring and measurement of a CSM based on ISO 10004
Domain 6: Continual improvement of CSM based on ISO 10004
Domain 7: Prepare for a CSM certification
Certification
After successfully completing the exam, you can apply for the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.
To be considered valid, the CSM activities should follow best implementation and management practices and include the following:
Defining the methods for managing customer satisfaction
Identifying the customers’ characteristics, needs and expectations
Evaluating customers’ feedback
Monitoring customer satisfaction
Measuring customer satisfaction
Performing an analysis of customer satisfaction indicators
Assessing the effectiveness of the actions taken to improve customer satisfaction
General information
Certification and examination fees are included in the price of the training course
Training material containing over 450 pages of information and practical examples will be distributed
An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course.
In case of exam failure, you can retake the exam within 12 months free of charge
we are offering this diploma course in Distance Learning mode of studies. As we have got a lot of requests from students and professionals working abroad, not having enough time to complete these courses on a regular mode of study due to Jobs or Academic qualifications.No doubt this is also a good opportunity to those who want to improve their CPD (Continous Progress Development).We are approved/affiliated with SECP, RCCI, National Training Bureau, Trade Testing Board, Skill Development Council, Professional Skill Science Course, Skill Development Association, Trade Testing Professional Council, IQRA Educational Council, Professional Skill Educational Council, Awarding Body for Qualifications & Certifications the United Kingdom. World Safety Organization (WSO-USA), IOSH, NEBOSH, International Association of Safety Professionals IASP-USA, IPQI-USA, CIEH (Approved center No. ORG02148), IIRSM, CAB-QC Canada, PECB Canada, United Kingdom Association of Professionals UK, Innovative Certifications Registrar ICR International & Training Accreditation and Certification Organization (Traccert Canada). So we have now got approval from different organizations for these Distance Learning Programs. For Quality Education systems now Inspire Institute of Technologies Pakistan Private Limited is a Compliant & Certified ISO 9001:2015 (414173) organization. This qualification has been accredited onto the Regulated Qualifications Framework (RQF).
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